OpenScape Office - Royal Trading Lebanon

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OpenScape Office is the only unified communications solution built specifically for small and medium sized business. With OpenScape Office small to medium-sized businesses can get more done each day, improve customer service and save money.

OpenScape Office is a user-friendly unified communications solution that offers integrated voice and conference services, voice mail, messaging, mobility, a Multimedia Contact Center and presence status functionality, delivering cutting-edge UC capabilities to the small business user via their existing Microsoft Outlook window.

Get more done

  • see all of your emails, calls and faxes in one place along with other vital business information

  • see which team members are available and the best way to contact them via presence

  • initiate a conference call with a couple of clicks of a mouse

  • call and message screening, along with call routing settings, let you focus on the task at hand without missing key calls

Improve customer service

  • call routing ensures the best available person takes each incoming call

  • incoming calls are accompanied by relevant client information appears on the computer screen

  • one-number reachability limits phone tag

Save money

  • built-in, in-house conference calling can reduce external costs by up to 90%

  • SIP-based (Internet-based) lines can reduce trunk charges from 20 to 30%

  • supports a multiple types of mobile workers reducing the need for travel or additional office space

OpenScape Office offers flexible solutions depending on a business' current needs and IT infrastructure:

OpenScape Office MX:

  • OpenScape Office MX is an all-in-one, unified communications appliance with network connectivity.

OpenScape Office HX with HiPath 3000:

  • OpenScape Office HX delivers unified communications via an easy software installation for customers who already have, or are interested in, the HiPath 3000.

OpenScape Office Contact Center

  • A built-in, optional module available on both OpenScape Office HX and MX, the OpenScape Office Contact Center provides customer service teams with the tools they need to help solve problems and generate sales

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